16
Problem To Check
The Embertec Emberplug™
AV
is not receiving power.
The Embertec Emberplug™ AV
is not powering down my
equipment in standby mode.
The SmartSensor ashes
frequently during normal
operation.
The protected light is on.•
Ensure the equipment is plugged into the 'Power •
Saver' socket, not into the ‘Always On’ socket.
The • Embertec Emberplug™ AV
has not
detected the equipment is in standby. Please
repeat this process by switching on the
Audio Visual (AV) component again, waiting
10 seconds, and switching o again making
sure all appliances are in standby mode.
This may be an indication of unwanted •
infrared activity in the area. Please check
the immediate area for infrared devices
that maybe interfering with the Embertec
Emberplug™ AV, such as compact uorescent
lights, computers, mobile phones, and other
portable consumer electronic devices and:
Move the SmartSensor to another location that is •
within line of sight and normal operation range of
your Audio Visual (AV) equipment remote controls.
The LED on the main body of
the Embertec Emberplug™ AV
is
ashing, but my SmartSensor
LED does not work (when
plugged in and powered on).
Please check your SmartSensor connection to •
the Embertec Emberplug™ AV
by:
Ensuring the SmartSensor cable is safely •
and securely connected to the side of the
Embertec Emberplug™ AV, and;
Press the button on the top of the SmartSensor •
when plugged into the Embertec Emberplug™
AV
with the Embertec Emberplug™ AV
switched
on. If the LED does not ash whenever you
press the button, it may be evidence of a faulty
SmartSensor or connection.
The Embertec Emberplug™ AV
has stopped working.
Unplug all the appliances connected into the •
Embertec Emberplug™ AV
adaptor and then
unplug from the wall socket. Then reconnect
everything again.
The TV keeps turning o
after 1 hour.
The SmartSensor default setting for Active •
Powerdown is 60 minutes.
Please see • “Changing SmartSensor setting
for Active Powerdown” to change Active
Powerdown to 1, 2 or 3 hours.
Troubleshooting Guide
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